Frequently asked questions

Less than 100 metres. Hotel Residenz Waldkrone is located in Kühlungsborn West right at the start of the approx. 4 km long beach promenade – the fine sandy beach is just a few steps away.

By train to Bad Doberan (approx. 14 km, hourly trains from Rostock and Wismar), then with the historic Molli steam railway via Heiligendamm to Kühlungsborn. Kühlungsborn West station is closest to the hotel.

Yes, hotel parking spaces are available for €12.50 per day subject to availability (no reservations). There is also a large public car park behind the hotel, suitable for coaches too. German road traffic rules apply; vehicles are not insured.

Yes. An 11 kW Mennekes wallbox is available in the hotel car park (charges apply). Direct bookers with a fully electric vehicle receive 20 kWh free with their first charge.

Yes, there is a bicycle room for bikes and e-bikes with plenty of power sockets. Batteries may only be charged there.

Check-in is possible from 15:00 to 02:00 – if you arrive after 18:00, please let us know. Check-out is from 07:30 to 11:00.

Partly. The apartment house (including apartments and the north-tower suite) has a lift. The listed main building with single and double rooms, junior suites and suites can only be reached via the staircase.

Yes. The apartments (sea view and garden side, approx. 38 m²) have a separate bedroom and a sofa bed in the living area and sleep up to four. Family rooms with a connecting door can also be booked.

Yes, the gourmet breakfast buffet is included in all rates. It is served daily from 07:30 to 11:00 in the conservatory, the historic breakfast room or on the sun terrace. Breakfast in your room is available for a surcharge.

Yes, free of charge – in all rooms and public areas. You receive the access code at reception.

No. Pets and dogs are not permitted in the hotel rooms, apartments or the restaurant.

Reception, room service, daily cleaning, packed lunches, ironing and laundry service (for a fee), shoe-polishing machine, luggage storage, safes in all rooms and honeymoon suites. Keys are issued against a €20 deposit.

In apartments and suites, yes – a maximum of two extra beds (comfortable sofa bed) or baby cots. Older children and adults pay €60 per night including breakfast buffet. Children up to 2 in an existing bed: €20 per night. Extra beds are not possible in double rooms.

Yes, for children up to 2 we provide a baby cot if requested in advance (one-off €30 fee) – from the junior suite category upwards, ideally in an apartment or suite.

Partly. Two step-free apartments are wheelchair-accessible: roll-in shower with grab rails, wheelchair-accessible washbasin, doors at least 90 cm wide, terrace facing the garden. Reception and sauna can be reached by lift. Advance reservation is essential. The historic main building has no lift.

A welcome drink in your room, free cancellation up to 3 days before arrival in the low season, free Wi-Fi and bathrobes, plus 20 kWh of free charging for fully electric cars. And you book directly with your hosts – no booking portal in between.

Outside the high season, cancellation is free up to the 3rd day before arrival. In the high season, on public holidays and over Christmas and New Year, up to the 14th day before arrival. After that, graduated fees apply according to our terms. Online rates such as the Spontaneous Residenz Break are non-refundable.

Visa, Eurocard and Mastercard (from €50) as well as debit card. According to our terms, a 20 % deposit is due on reservation; the balance can be paid by bank transfer before arrival or at check-in. The hotel may pre-authorise your credit card before arrival.

The quickest way to book a package is by phone on +49 38293 4000 or by e-mail to info@waldkrone.de – we will advise you personally on your preferred room. Stays with breakfast can also be booked online at any time.

Yes, in the “SpaReal” spa area with Finnish sauna, infrared cabin and relaxation room. Open 15:00 – 21:00 on request with prior registration. Hotel guests pay €13 per day, external guests €26.

Yes, “Sanit Thai Massage” offers traditional Thai massages right in the hotel – e.g. back/neck massage 30 min from €40, full-body massage 60 min from €68. Please book before arrival on +49 155 61 473508.

Yes, the restaurant “BE Kühlungsborn” serves modern Asian cuisine and sushi. Hotel guests receive a 10 % discount on everything – just let the staff know before paying. There is also our cocktail bar.